Your reservation is guaranteed with a deposit equal to 20 % of the total amount of your arranged stay or, in any case, not inferior to one night's stay. For the hotel keeper the deposit serves as a confirmation while it is of forfeit nature for the guest. Cancellations made within 30 days of arrival date, give guests the right to a refund of 50 % of the deposit paid. Cancellations made after this time limit determine the loss of deposit paid.
Non-arrival of the guest on the fixed date (No-show)
In case of no-show of the guest on the fixed date, the hotel keeper must keep the room reserved until 12 a.m. of the day following the expected arrival, only if there is a written proof (deposit or letter) which guarantees the booking.